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[Improvement]: Update self-serve enterprise account deletion docs fo…
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…r self-serve EMUs (#54229)

Co-authored-by: Sophie <[email protected]>
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rachaelrenk and sophietheking authored Feb 6, 2025
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## Can I delete my enterprise account?

You can only delete your enterprise account if your enterprise uses personal accounts on {% data variables.product.prodname_dotcom_the_website %}, and your business pays by credit card or PayPal.

If your company uses {% data variables.product.prodname_emus %} or pays via invoice, and you want to stop paying for {% data variables.product.prodname_enterprise %} altogether, contact {% data variables.contact.contact_enterprise_sales %}.
Only self-serve {% data variables.product.prodname_enterprise %} customers can delete their enterprise account. If your company pays via invoice, and you want to stop paying for {% data variables.product.prodname_enterprise %} altogether, contact {% data variables.contact.contact_enterprise_sales %}.

## What happens when I delete the account?

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Enterprise accounts are only available with {% data variables.product.prodname_enterprise %}, so it's not possible to downgrade an enterprise account to another plan.

If you want to stop paying for {% data variables.product.prodname_enterprise %} altogether and your company pays via invoice, contact {% data variables.contact.contact_enterprise_sales %}. If your company uses personal accounts on {% data variables.product.prodname_dotcom_the_website %} and pays for {% data variables.product.prodname_enterprise %} by credit card or PayPal, an enterprise owner can delete the enterprise account. For more information, see [AUTOTITLE](/admin/managing-your-enterprise-account/deleting-an-enterprise-account).
If you want to stop paying for {% data variables.product.prodname_enterprise %} altogether and your company pays via invoice, contact {% data variables.contact.contact_enterprise_sales %}. If you have a self-serve enterprise account, an enterprise account owner must remove or delete all organizations from the enterprise first. Removing an organization from an enterprise automatically downgrades the organization to {% data variables.product.prodname_free_team %}. See [AUTOTITLE](/admin/user-management/managing-organizations-in-your-enterprise/removing-organizations-from-your-enterprise).

To downgrade the plan of an individual organization within the enterprise account, you must remove the organization from the enterprise account. Removing an organization from an enterprise automatically downgrades the organization to {% data variables.product.prodname_free_team %}. For more information, see [AUTOTITLE](/admin/user-management/managing-organizations-in-your-enterprise/removing-organizations-from-your-enterprise).
Once all organizations have been removed or deleted, an enterprise owner can delete the enterprise account to cancel the {% data variables.product.prodname_enterprise %} subscription. See [AUTOTITLE](/admin/managing-your-enterprise-account/deleting-an-enterprise-account).

## Removing paid seats for your enterprise account

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