Fix GlideAggregate Query and Data Retrieval for Incident Statistics #1624
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Fix GlideAggregate query and data retrieval for incident statistics - Updated the method to retrieve the 'assigned_to' field using getDisplayValue() instead of get(). - Corrected aggregate data retrieval by using getAggregate() for 'COUNT' and 'AVG' operations. - Ensured proper calculation and output of open incidents count and average time to close.
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Summary: Update Incident_analysis_Resolution_Calculation_GlideAggregate.js
This update fixes the GlideAggregate query for fetching open incident statistics. Previously, the method used to retrieve the 'assigned_to' field and aggregate values was incorrect, causing issues in data retrieval and display. This commit ensures the following:
assigned_tois retrieved usinggetDisplayValue()instead ofget(), ensuring proper display of user names.getAggregate()for both 'COUNT' and 'AVG' operations to calculate the number of open incidents and average time to close.Changes:
ga.get('assigned_to')withga.getDisplayValue('assigned_to')to get the user display name.ga.get('result')andga.get('result.avg_time_to_close')toga.getAggregate('COUNT', 'number')andga.getAggregate('AVG', 'time_to_close')respectively.Impact:
This fix improves the accuracy of the reported incident statistics and ensures the correct data is displayed in the logs for better analysis of incident assignment and closure performance.