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Add detail about docs gardening to handbook #10501

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merged 4 commits into from
Jan 31, 2025
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Add detail about docs gardening to handbook #10501

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ed15217
Add detail about docs gardening
daniloc Jan 28, 2025
48faa60
Update contents/handbook/content-and-docs/docs.md
daniloc Jan 31, 2025
e704030
Add link to Zendesk view for docs unclear
daniloc Jan 31, 2025
e971b04
Merge branch 'handbook-docs-gardener' of github.com:PostHog/posthog.c…
daniloc Jan 31, 2025
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11 changes: 11 additions & 0 deletions contents/handbook/content-and-docs/docs.md
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Expand Up @@ -134,6 +134,17 @@ Use the following settings:
- Remove any zooming-in for clicks, as this can sometimes make videos hard to follow.
- For exporting: use MP4, 720, 60 fps, and "web" quality

## Docs gardener

Each week the content & docs crew picks someone to review the state of feedback across these channels:

- #docs-feedback
- #content-docs-ideas
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- #ask-max for questions missing content
- Zendesk tickets [where **root cause** is `documentation unclear`](https://posthoghelp.zendesk.com/agent/filters/33465387985947)

Where appropriate and actionable, the gardener should create new issues to capture what surfaces from such feedback. This should occupy no more than 2-4 hours of effort each week.

## FAQ

### I'm really busy, can the content team write docs for me?
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