installation-fail-starting-service-agent.md

title	description	type	page_title	slug	position	tags	ticketid	res_type
Report Server installation fails at Starting services	Report Server upgrade installation fails at Starting services when using SQL storage	troubleshooting	Report Server installation fails at Starting services	installation-fail-starting-service-agent		installation,failure,storage,service,sql		kb

Environment

Product

Progress® Telerik® Report Server

Description

When upgrading an existing instance of the Report Server which uses [Microsoft SQL Server storage]({%slug storage-settings%}) to a newer version, the installation fails at the "Starting services" step and then rolls back the upgrade.

The Report Server installation installs and runs an instance of the Telerik.ReportServer.ServiceAgent service which is a local Windows service. By default the Telerik.ReportServer.ServiceAgent runs under the Local System account (NT AUTHORITY\SYSTEM). When this account does not have login permissions for Microsoft SQL Server the Telerik.ReportServer.ServiceAgent cannot start because it cannot connect to the database configured in the Report Server [storage settings]({%slug storage-settings%}). This is the reason for the installation failure at the "Starting services" step.

Solution

The following solutions are available:

• Grant the required permissions to the NT AUTHORITY\SYSTEM account, so it can access the database configured in the Report Server [storage settings]({%slug storage-settings%}).

  

• Change the account under which the Telerik.ReportServer.ServiceAgent service is running to an account which has permissions for the storage database.