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[Bug]: Can't sync some files with the desktop client (Linux/Archlinux); v 3.15.3 #7978

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lars-becker opened this issue Mar 6, 2025 · 0 comments
Open
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@lars-becker
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Bug description

Today I discovered that some files weren't synchronized. I can't say for sure if this problem was introduced with the latest client, version 3.15.3, or before. I tried various measure to solve this problem, but all of them failed. I then deleted the sync journal and tried again. The problem persists

Steps to reproduce

I the problem reoccurs on the production system, but I can't reproduce it on a test installation.

The log file says:

2025-03-06 17:35:08:052 [ info nextcloud.sync.discovery /usr/src/debug/nextcloud-client/nextcloud-client/src/libsync/discovery.cpp:553 ]:	"Processing \"B*.pdf\" | (db/local/remote) | valid: false/true/false | mtime: 0/1741276452/0 | size: 0/3090179/0 | etag: \"\"//\"\" | checksum: \"\"//\"\" | perm: \"\"//\"\" | fileid: \"\"//\"\" | type: CSyncEnums::ItemTypeSkip/CSyncEnums::ItemTypeFile/CSyncEnums::ItemTypeFile | e2ee: false/false | e2eeMangledName: \"\"/\"\" | file lock: not locked// | file lock type: \"\"//\"\" | live photo: false//false | metadata missing: /false/"
2025-03-06 17:35:08:052 [ debug nextcloud.sync.discovery /usr/src/debug/nextcloud-client/nextcloud-client/src/libsync/discovery.cpp:1046 ]	[ OCC::ProcessDirectoryJob::processFileAnalyzeLocalInfo ]:	File "B*.pdf" - servermodified: false noServerEntry: true
2025-03-06 17:35:08:052 [ info nextcloud.sync.discovery /usr/src/debug/nextcloud-client/nextcloud-client/src/libsync/discovery.cpp:1347 ]:	Not a move, no item in db with inode 3719329
2025-03-06 17:35:08:052 [ info nextcloud.sync.discovery /usr/src/debug/nextcloud-client/nextcloud-client/src/libsync/discovery.cpp:1700 ]:	discovered "B*.pdf" CSyncEnums::CSYNC_INSTRUCTION_NEW OCC::SyncFileItem::Up CSyncEnums::ItemTypeFile

I redacted the file name because it included the name of applicants.

Expected behavior

The files that weren't syncronized should be syncronized.

Which files are affected by this bug

B*.pdf

Operating system

Linux

Which version of the operating system you are running.

Arch Linux

Package

Distro package manager

Nextcloud Server version

Nextcloud Hub 9 (30.0.6)

Nextcloud Desktop Client version

3.15.3

Is this bug present after an update or on a fresh install?

Updated from a minor version (ex. 3.4.2 to 3.4.4)

Are you using the Nextcloud Server Encryption module?

Encryption is Disabled

Are you using an external user-backend?

  • Default internal user-backend
  • LDAP/ Active Directory
  • SSO - SAML
  • Other

Nextcloud Server logs

Can't access them. The server is not managed by me.

Additional info

No response

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