"Unexpected error" when resetting password

[anaranetung]

Description

During password reset process, upon reaching the screen to enter new password and submitting, get "Unexpected error".

Steps to reproduce

1. Click forgot password link
2. Enter confirmation code in email
3. Enter 32 digit recovery key
4. Enter new password

Expected result

Password should be reset

Actual result

Stuck at the change password screen.

Environment

Windows 11, Firefox 133.0.3 (64-bit)

┆Issue is synchronized with this Jira Task

[vbudhram]

@anaranetung Are you still getting this error?

[anaranetung]

Yes I am still getting this.. right now I can't login on any other device because I can't change my password @_@

[clouserw]

@anaranetung please tell me the email for your account. If you'd like, you can email me: my username at mozilla.com

[clouserw]

I got your email. I didn't see anything immediately wrong, but I do see the failures in our logs. Someone will investigate further.

[LZoog]

Hi @anaranetung, I will be reaching out via email with some additional questions that will help us figure this out for you.

[anaranetung]

I am able to reset my password now - strange, I did not do anything differently.