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PowerToys starts but doesn't work. #36520

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arccassin opened this issue Dec 22, 2024 · 2 comments
Open

PowerToys starts but doesn't work. #36520

arccassin opened this issue Dec 22, 2024 · 2 comments
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Issue-Bug Something isn't working Needs-Team-Response An issue author responded so the team needs to follow up Needs-Triage For issues raised to be triaged and prioritized by internal Microsoft teams

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@arccassin
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Microsoft PowerToys version

0.87.1

Installation method

PowerToys auto-update

Running as admin

None

Area(s) with issue?

General

Steps to reproduce

After updating PowerToys from 0.87.0 to 0.87.1, it starts but does not work. The program icon hangs in the tray, but cannot be clicked with either the right or left mouse button.
Reinstalling from GitHub and Microsoft Store didn't help. Removing and installing 0.87.0 also did not help.

In the system log there is this information about the startup error:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
 <System>
  <Provider Name="Application Error" /> 
  <EventID Qualifiers="0">1000</EventID> 
  <Version>0</Version> 
  <Level>2</Level> 
  <Task>100</Task> 
  <Opcode>0</Opcode> 
  <Keywords>0x80000000000000</Keywords> 
  <TimeCreated SystemTime="2024-12-22T20:06:39.5399952Z" /> 
  <EventRecordID>79395</EventRecordID> 
  <Correlation /> 
  <Execution ProcessID="0" ThreadID="0" /> 
  <Channel>Application</Channel> 
  <Computer>BigPC</Computer> 
  <Security /> 
 </System>
 <EventData>
  <Data>PowerToys.AdvancedPaste.exe</Data> 
  <Data>0.87.1.0</Data> 
  <Data>67200000</Data> 
  <Data>KERNELBASE.dll</Data> 
  <Data>10.0.19041.1826</Data> 
  <Data>299341e8</Data> 
  <Data>c0000602</Data> 
  <Data>000000000010fb62</Data> 
  <Data>fb0</Data> 
  <Data>01db54ad030c75b5</Data> 
  <Data>C:\Users\Professional\AppData\Local\PowerToys\WinUI3Apps\PowerToys.AdvancedPaste.exe</Data> 
  <Data>C:\Windows\System32\KERNELBASE.dll</Data> 
  <Data>0f0693f1-0798-4baa-84ac-40da7d5e1280</Data> 
  <Data /> 
  <Data /> 
 </EventData>
</Event>

All logs are empty of errors except one:
C:\Users\User\AppData\Local\Microsoft\PowerToys\RegistryPreview\ModuleInterface\Logs\v0.87.1

Details

[2024-12-22 03:06:15.883407] [p-20332] [t-20204] [info] RegistryPreview logger is initialized
[2024-12-22 03:06:15.883584] [p-20332] [t-20204] [info] Registry Preview object is constructing
[2024-12-22 03:06:15.884014] [p-20332] [t-20204] [info] Registry Preview settings are empty
[2024-12-22 03:21:23.034116] [p-11692] [t-14384] [info] RegistryPreview logger is initialized
[2024-12-22 03:21:23.034237] [p-11692] [t-14384] [info] Registry Preview object is constructing
[2024-12-22 03:21:23.034439] [p-11692] [t-14384] [error] unApply of HKCU\Software\Classes\regfile\shell\preview\command\Default:C:\Users\Professional\AppData\Local\PowerToys\WinUI3Apps\PowerToys.RegistryPreview.exe "%1": RegOpenKeyExW failed: ᅪ¥ ￳¦¢¥￲￱� ■¢←￲│ ￳↑¢￧¢■■← ￴¢←→.
[2024-12-22 03:21:23.034519] [p-11692] [t-14384] [error] unApply of HKCU\Software\Classes\regfile\shell\preview\icon:C:\Users\Professional\AppData\Local\PowerToys\WinUI3Apps\Assets\RegistryPreview\RegistryPreview.ico: RegOpenKeyExW failed: ᅪ¥ ￳¦¢¥￲￱� ■¢←￲│ ￳↑¢￧¢■■← ￴¢←→.
[2024-12-22 03:21:23.034534] [p-11692] [t-14384] [error] Failed to unapply enabled registry change set.
[2024-12-22 03:21:23.034546] [p-11692] [t-14384] [info] Registry Preview settings are empty

✔️ Expected Behavior

The application start and work

❌ Actual Behavior

The application does not open and does not work

Other Software

No response

@arccassin arccassin added Issue-Bug Something isn't working Needs-Triage For issues raised to be triaged and prioritized by internal Microsoft teams labels Dec 22, 2024
@jaimecbernardo
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/bugreport
Although it might not work 🤔 As a current try to workaround this, if it's Advanced Paste that's not working well, Can you please try disabling it manually by editing "%LOCALAPPDATA%\Microsoft\PowerToys\settings.json" and setting "AdvancedPaste" to "false" instead of "true" ? And then send a bug report?

@microsoft-github-policy-service microsoft-github-policy-service bot added Needs-Author-Feedback The original author of the issue/PR needs to come back and respond to something and removed Needs-Triage For issues raised to be triaged and prioritized by internal Microsoft teams labels Dec 23, 2024
@arccassin
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/bugreport Although it might not work 🤔 As a current try to workaround this, if it's Advanced Paste that's not working well, Can you please try disabling it manually by editing "%LOCALAPPDATA%\Microsoft\PowerToys\settings.json" and setting "AdvancedPaste" to "false" instead of "true" ? And then send a bug report?

Hi!
Couldn't find settings.json in the required path. The other .json files don't have the required setting.
Image

You right click on our system tray icon and just go to report bug.
Not working =(

@microsoft-github-policy-service microsoft-github-policy-service bot added Needs-Triage For issues raised to be triaged and prioritized by internal Microsoft teams Needs-Team-Response An issue author responded so the team needs to follow up and removed Needs-Author-Feedback The original author of the issue/PR needs to come back and respond to something labels Dec 23, 2024
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Labels
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