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Win11 App starts blank. #4587

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Tyrell66 opened this issue Jan 3, 2025 · 1 comment
Open

Win11 App starts blank. #4587

Tyrell66 opened this issue Jan 3, 2025 · 1 comment
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- auth Relates to Ente Auth

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@Tyrell66
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Tyrell66 commented Jan 3, 2025

Description

When starting Auth Ente Win11 app (either normal user or administrator), app starts and shows only a empty white window. Closing it works fine. No menu nor interaction possible. Reinstallation doesn't help.

Please advise.

Version

4.2.2

What product are you using?

Ente Auth

What platform are you using?

Desktop - Windows

@Tyrell66 Tyrell66 added the triage label Jan 3, 2025
@ua741 ua741 added - auth Relates to Ente Auth and removed triage labels Jan 4, 2025
@prateekmedia
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prateekmedia commented Jan 5, 2025

If it's a upgrade or app previously worked but now not working then you can try deleting following directory, if you were not using offline mode, to fix the issue:
C:/Users/(UserName)/AppData/Roaming/Ente Technologies, Inc/Ente Auth

If it's a fresh install then you can install VCRedist from below and see if it works:
https://github.com/abbodi1406/vcredist/releases/latest

Let us know more when you try either method.

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Labels
- auth Relates to Ente Auth
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